RESUME

Professional Experience

VIRTUAL ASSISTANT

Pinoy Homebased & Definitive Society

Taguig, Philippines

Deliver high-quality customer service via email support platform ensuring top-level service to continue corporate growth.
Update the company’s database with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

CUSTOMER SERVICE REPRESENTATIVE

Concentrix

Santa Rosa, Laguna

Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
Provided exceptional customer service while assisting key clients and maintained detailed records of billing through reconciliation processes.

CUSTOMER SERVICE REPRESENTATIVE

Sykes

Pasig, Philippines

Provide guests with information about what services the hotel offers and how they can access various amenities prior to their stay.
Fulfill reservation requests by determining the rooms available to meet customer desires.
Verify customer information and payment options, assign rooms, and respond to customers with confirmation emails or letters.

RECRUITMENT ASSISTANT

Global Jobsearch Services Inc.

Makati, Philippines

Performing recruitment duties such as scheduling interviews, updating the calendar accordingly, answering phone calls, and monitoring emails.
Assisting successful candidates with the onboarding process, including preparing documents and coordinating orientation agendas.

BACHELOR IN ELEMENTARY EDUCATION

Libon Community College

Libon, Albay

BACHELOR IN BUSINESS TEACHERS EDUCATION

Polytechnic University of the Philippines

Sto. Tomas, Batangas